TERMS AND CONDITIONS
FOR INDIVIDUALS
You Warranties to Us.
You warrant that you are at least 18 years old and possess
the legal authority to enter into this agreement and to
use this website in accordance with the terms and conditions.
You agree to be financially responsible for all of your
use of this website as well as for the use of your name
and credit card account to pay for products and services
purchased at this website by members of your household,
including minors living with you or your group. You also
warrant that all information supplied by you or members
of your household is true and accurate.
Reservations and payments
Hotels: At the time of reservation,
a deposit of 100% per person is required.
Packages, Programs or Tours with Hotels: At the time of
reservation, a deposit of 50% is required. Full payment
is due 60 days prior to departure. If some services have
a different form of reservations and/or payments that depend
of our overseas contractors, you will be advised accordingly.
There may be special payment and cancellation policies incurred
during holiday periods and for certain cruises and special
packages.
Airline Tickets: Some discounted
airline tickets require immediate payment. Passengers will
be advised accordingly last day to purchase.
Cancellations
Hotels: Cancellations received in writing
15 days prior of your scheduled arrival you will be charged
15% of the total amount /15 and 2 days before your scheduled
arrival, you will be subject to a charge of 50% of one-night's
room rate/ 48 hours before your scheduled arrival, you will
be subject to a charge of one-night's room rate, tax recovery
charges and service fees.
Packages, Programs or Tours with Hotels:
Cancellations received in writing within 45 prior to departure
there will be a 15% of the total tour cost per person/ between
15 and 45 days prior to departure will be charged 25% of
the tour cost per person/ between 8 and 14 days prior to
departure will be charged 50% of the total tour cost per
person/ made 7 days or less prior to departure will be charged
100% per person. In addition to any cancellation charge
levied by our overseas contractors.
Changes fees: Will be charged
the additional cost for documents reissued, special mailing,
administration fees, etc. Others charge will depend of our
overseas contractors.
Refunds: All claims for refunds
must be received in writing, with details and substantiation,
within 30 days from the end of services by SouthAmerica
Hotels. After that time request will not be handled. No
refund will be made for any change and/or cancellation of
service and/or accommodations made by the passenger during
the operation of a tour or for any feature of the program
not used by the passenger during the operation of a tour.
No refund for any unused service which resulted from an
act or default of the passenger (obtain the necessary documents
required to enter a country or the passenger's loss of identification
documents, tickets and/or vouchers, etc).
Rates: All rates are in US
Dollars for the year in curse and are subject to change without
notice. SouthAmerica Hotels reserves the rights to adjust
the rates accordingly. Rates published are for tourist purposes,
rates may change for business purposes.
Responsibility: Southamerica
Hotels and its staff act only as agents for the passengers
making arrangements for Airlines, Hotels, Tours, Transportation
and others services. We do not assume any liability whatsoever
for any injury, damage, death, loss, accident, delay or any
irregular situation which may be occasioned by uncontrollable
reasons or any supplier, ground operator, hotel, carrier,
company and/or person rendering any of the services included
in a tour. We do not accept any responsibility for additional
expenses incurred by the passenger due to delay, changes in
schedules or other causes. Southamerica Hotels reserves the
right to make changes in any itinerary in the event it becomes
necessary to insure the safety, comfort or well being of the
passenger.
Passports, visa, health requirements and all the necessary documents required to enter a country is responsibility of guests.
TERMS AND CONDITIONS FOR GROUPS
General Terms :
SouthAmericaHotels acts only as an agent for the individual
or corporate tour participant with respect to third-party
travel or other services and/or talent bookings. SouthAmericaHotels
assumes no responsibility nor liability for any delays, delayed
or changed departure or arrival times or locations, missed
carrier connections, property loss and/or damage, inclement
weather, labor strikes, acts of God, circumstances beyond
the control of SouthAmericaHotels such as a force majeure,
terrorist act(s), war, quarantine, and/or criminal activity,
any accident, sickness, injury or death to person or property,
or any mechanical defect or failure, or any deliberate, reckless
or negligent conduct of any nature or kind, howsoever caused,
in connection with any lodging accommodations, food provider,
transportation or other third-party services and/or talent
bookings in connection with any scheduled tour, or for commercial
and/or common carrier equipment beyond the control of SouthAmericaHotels,
such as air, land or water transportation, or for any additional
expenses occasioned thereby.
Policies and Procedures: Group
leaders or Agents will be provided with a copy of our Group
Tour Policy, via e-mail, fax, or mail, along with a reservation
contract. The accompanying group reservation contract must
be signed and dated by Travel Agent or legal authorized representative
of the group, indicating acceptance of and agreement with
all terms of this group policy.
The payment of a deposit, or the payment of the applicable
individual tour fee or group booking fee where required for
the specific tour, indicate acceptance of the terms and conditions
stated in these Tour and Event General Policies, which terms
and conditions are also incorporated in the applicable tour
contract.
Tour payments must be made with a single payment.
The payment may be made by credit card, company check, certified
bank check or money order. If a company check, certified bank
check or money order is not received by the time limit, the
credit card will be charged for the remaining balance due.
If no credit card number was given, the tour will be considered
cancelled.
For reservations made 30 calendar days or less before the
scheduled tour date, payment in full will be required, using
either a credit card, certified bank check, or money order,
at the time of booking. If using a certified bank check or
money order, it must be sent by overnight mail.
THE FOLLOWING CANCELLATION POLICIES AND CHARGES APPLY
TO ALL CONFIRMED RESERVATIONS:
For cancellation BY A GROUP TOUR ADMINISTRATOR/AGENT OF A
CONTRACTED GROUP TOUR (OVERNIGHT/SHORT/EXTENDED TOURS):
Group cancellations have to be made in writing by fax or
email. Phone cancellations will not be accepted for group
bookings. No exceptions.
Cancellations will be subject to the following charges:
a) From 95 through 119 days prior to date of tour departure
or tour event: 15% of the minimum required group booking tour
fee;
b) From 70 through 94 days prior to date of tour departure
or tour event: 25% of the minimum required group booking tour
fee;
c) From 31 through 69 days prior to date of tour departure
or tour event: 45% of the minimum required group booking tour
fee;
d) Cancellation 30 days or less prior to date of tour departure
or tour event, a “no-show”, or an early return
from the tour or tour event will result in the
forfeiture of 100% of the minimum required group booking tour
fee.
In addition to the foregoing, any applicable cancellation
fees and administrative fees will also be assessed. Refunds
or reimbursement for event advance ticketing are subject to
the cancellation policies and procedures of the specific event
provider(s).
These Cancellation Policies are strictly enforced. All requests
for the creation, planning, or booking require a signed Contract
of Engagement or Confirmed Reservation, whichever is applicable,
before SouthAmericaHotels ‘s services commence. Upon
signed Contract or Confirmed Reservation, group tour administrators,
group tour participants, and individual tour participants
acknowledge and agree that the terms and conditions contained
in the Policies herein and in the applicable Tour Contract
become immediately applicable and legally binding.
Travel Insurance: SouthAmericaHotels strongly
recommends that all tour participants obtain sufficient and
appropriate trip cancellation/trip interruption insurance
for their protection. In the event that pre-tour cancellation
is due to an individual’s unforeseen medical emergency,
disability or death, SouthAmericaHotels will determine if,
or to what extent, any uninsured tour fees might be reimbursable
without incurring penalty(ies), subject to its receipt of
independent verification of the extenuating circumstances.
Health Issues: Any and/or all physical or
mental condition(s) that may require special medical attention,
(for example, the need for a wheelchair), must be reported
in writing to SouthAmericaHotels at the time an individual
or group tour participant makes his/her/its reservation in
order to organize accordingly groups needs.
Unforeseen Circumstances: If due to weather,
commercial flight schedules, or other unforeseen or uncontrollable
factors, tour participants are required to spend any additional
night(s), each individual tour participant /group tour will
be responsible for his/her/its own lodging expenses, transfers,
meal costs and other expenses, if not covered by trip cancellation/trip
interruption insurance. No refund will be made by SouthAmericaHotels
for any unused portion of the subject tour fee due to these
types of causes and/or circumstances if not covered by the
tour participant’s or group’s travel insurance
policy(ies), and/or if not reimbursable by third-party end
providers.
Others: SouthAmericaHotels reserves the
right to decline to accept or retain any person as a tour
participant at any time, if such action is either warranted
or deemed to be in the best interest of the rest of the participants
on the subject tour.
Baggage and all other personal effects are at the owner’s
risk entirely.
Tour participants are encouraged to obtain sufficient and
adequate insurance covering baggage damage and/or loss.
SouthAmericaHotels reserves the right to verify the age of
any child.
Guest must show up on time for each excursion. Late arrivals
may result in your group missing part(s) of the tour. There
is no refund for arriving late or leaving a tour early.
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